Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather‑goods and accessories brand known for its craftsmanship and modern American aesthetic. As part of Tapestry, Inc., Coach operates within a family of premium fashion houses and emphasizes elevated client service, retail excellence, and career development across its worldwide store network.
Coach in New York seeks a Lead Supervisor to lead the retail team, drive sales and deliver luxury client experiences.
Role & Responsibilities
- Lead and motivate the store sales team to achieve and exceed daily, weekly and monthly sales KPIs while delivering exceptional luxury client experiences.
- Coach, develop and provide ongoing performance feedback to sales associates; conduct onboarding and training on product knowledge, clienteling and selling techniques.
- Own the sales floor execution: ensure visual merchandising standards, proper product presentation and house counts are maintained at all times.
- Manage clienteling initiatives and follow-up to grow client loyalty and repeat business.
- Oversee inventory control procedures, receive shipments, conduct cycle counts and support loss‑prevention protocols.
- Run point‑of‑sale transactions, cash handling and ensure daily reconciliation and accurate till management.
- Create and maintain staff schedules to optimize coverage and labour productivity while adhering to company guidelines.
- Assist the store manager with operational tasks including store opening/closing, reporting, and health & safety compliance.
- Address and resolve client concerns promptly and escalate complex issues to store leadership as needed.
- Support promotional events, private client appointments and in‑store activations to maximize footfall and conversion.
Qualifications
- Proven leadership in a retail environment with the ability to motivate and develop front‑line teams.
- Strong clienteling and selling skills with a focus on delivering premium service.
- Proven competence in visual merchandising and maintaining luxury brand standards.
- Reliable numeracy and experience with cash handling and basic sales reporting.
- Flexible availability including nights, weekends and holidays; ability to travel occasionally for training.
Skills
Experience
Typically requires 2+ years of retail sales experience with at least 1 year in a supervisory or lead role; experience in luxury, premium leather goods, or fashion retail strongly preferred.
Education
High school diploma or equivalent; vocational training or diploma in retail/management is desirable.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a collaborative, client‑centric retail culture grounded in craftsmanship and contemporary design. As part of Tapestry, the brand emphasizes professional development, inclusive teams, and elevated service standards across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Store Supervisor», «Sales Floor Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.