Coach Lead Supervisor
- Location
- Orland Park Illinois USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather‑goods and accessories brand known for its craftsmanship and modern American aesthetic. As part of Tapestry, Inc., Coach operates within a family of premium fashion houses and emphasizes elevated client service, retail excellence, and career development across its worldwide store network.
Coach seeks a Lead Supervisor to drive sales performance and deliver exceptional customer experiences across the retail floor. This leadership role combines strategic store management with hands-on mentorship, requiring the candidate to establish team trust, analyze sales data, implement company initiatives, and nurture both customer relationships and team development while embodying Coach's brand values of courage, creativity, and customer focus.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a brand ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance and hold team accountable for goals
- Enforce company policies, procedures, and store operational compliance
- Execute innovative strategies for exceptional customer experiences and mentor team on clienteling to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in the absence of leadership
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Strong leadership presence and ability to establish trust and maintain integrity
- Demonstrated business acumen and forward-planning capabilities
- Proficiency in customer-centric strategy and long-term relationship building
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
This position is based in Orland Park, Illinois, USA, within easy reach of Chicago.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a collaborative, client‑centric retail culture grounded in craftsmanship and contemporary design. As part of Tapestry, the brand emphasizes professional development, inclusive teams, and elevated service standards across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Floor Manager», «Retail Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.