Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York seeks a Lead Supervisor to lead the retail team, drive sales and deliver luxury client experiences.

Overview

Coach is a global luxury leather‑goods and accessories brand known for its craftsmanship and modern American aesthetic. As part of Tapestry, Inc., Coach operates within a family of premium fashion houses and emphasizes elevated client service, retail excellence, and career development across its worldwide store network.

Role & Responsibilities

  • Lead and motivate the store sales team to achieve and exceed daily, weekly and monthly sales KPIs while delivering exceptional luxury client experiences.
  • Coach, develop and provide ongoing performance feedback to sales associates; conduct onboarding and training on product knowledge, clienteling and selling techniques.
  • Own the sales floor execution: ensure visual merchandising standards, proper product presentation and house counts are maintained at all times.
  • Manage clienteling initiatives and follow-up to grow client loyalty and repeat business.
  • Oversee inventory control procedures, receive shipments, conduct cycle counts and support loss‑prevention protocols.
  • Run point‑of‑sale transactions, cash handling and ensure daily reconciliation and accurate till management.
  • Create and maintain staff schedules to optimize coverage and labour productivity while adhering to company guidelines.
  • Assist the store manager with operational tasks including store opening/closing, reporting, and health & safety compliance.
  • Address and resolve client concerns promptly and escalate complex issues to store leadership as needed.
  • Support promotional events, private client appointments and in‑store activations to maximize footfall and conversion.

Qualifications

  • Proven leadership in a retail environment with the ability to motivate and develop front‑line teams.
  • Strong clienteling and selling skills with a focus on delivering premium service.
  • Proven competence in visual merchandising and maintaining luxury brand standards.
  • Reliable numeracy and experience with cash handling and basic sales reporting.
  • Flexible availability including nights, weekends and holidays; ability to travel occasionally for training.

Skills

Clienteling Sales coaching and performance management Visual merchandising Inventory control and cycle counts Loss prevention procedures Point‑of‑sale (POS) operations KPI monitoring and basic sales reporting Team scheduling and labour optimization Conflict resolution and customer complaint handling

Experience

Typically requires 2+ years of retail sales experience with at least 1 year in a supervisory or lead role; experience in luxury, premium leather goods, or fashion retail strongly preferred.

Education

High school diploma or equivalent; vocational training or diploma in retail/management is desirable.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client‑centric retail culture grounded in craftsmanship and contemporary design. As part of Tapestry, the brand emphasizes professional development, inclusive teams, and elevated service standards across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.