Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories, operating globally through boutiques and wholesale channels. The brand is part of Tapestry, a diversified luxury group, and is recognised for craftsmanship, elevated customer experience and contemporary design.
Coach in New York seeks a Lead Supervisor to oversee store operations, coach staff and drive luxury retail sales.
Role & Responsibilities
- Lead daily store operations, including opening/closing procedures, cash management and adherence to loss-prevention protocols.
- Drive sales performance by coaching and motivating the sales team, setting targets and monitoring KPI attainment.
- Deliver exemplary clienteling and customer service consistent with luxury retail standards, resolving complex client issues as needed.
- Train, mentor and develop associates in selling techniques, product knowledge and merchandising standards.
- Execute visual merchandising directives and ensure the sales floor reflects brand presentation guidelines.
- Manage inventory activities including receiving, stock control, cycle counts and investigation of shrinkage.
- Prepare and submit operational and sales reports, and partner with store management on scheduling and workforce optimisation.
Qualifications
- Proven supervisory or lead experience in retail, preferably within premium or luxury brands.
- Demonstrable track record of meeting or exceeding sales targets and driving team performance.
- Exceptional interpersonal and communication skills; ability to coach and develop diverse teams.
- Strong numerical aptitude and proven ability to manage cash handling and inventory controls.
- Flexible availability, including evenings, weekends and peak trading periods; legally authorised to work in the hiring country.
Skills
Experience
Minimum of 2 years of retail experience, with at least 12 months in a supervisory, lead or assistant managerial capacity within premium, contemporary or luxury retail environments.
Education
High school diploma or equivalent; associate degree in business, retail management, hospitality or fashion is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, collaborative environment rooted in craftsmanship and elevated service. Colleagues are encouraged to develop retail leadership skills and contribute to a culture that values creativity, inclusion and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead», «Lead Sales Associate», «Senior Client Advisor», «Assistant Store Manager», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.