Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods, accessories and modern ready-to-wear. The brand operates globally as part of Tapestry, Inc., combining artisanal craftsmanship with contemporary design. As an employer, Coach commonly emphasizes brand heritage, client service excellence and professional development within retail operations.
Coach seeks an experienced Lead Supervisor to manage daily retail operations and drive sales performance across a competitive luxury fashion environment. Responsible for establishing a cohesive team culture, implementing brand initiatives, analyzing sales performance metrics, and mentoring team members to deliver exceptional customer experiences while embodying Coach's values of inclusivity and authenticity.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the store
- Lead implementation of Company initiatives and support full operational execution of the business
- Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience and drive results
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training of store staff
- Provide constructive feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
- Adhere to and enforce team compliance of Company policies and procedures and store operational procedures
- Assist in executing innovative strategies for exceptional customer experiences with both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
- Champion company resources to support a healthy and inclusive work environment
Qualifications
- 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- For People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at a lead supervisor or similar level; demonstrated success in driving sales performance and building high-performing teams in a luxury or fast-paced retail environment.
Education
High school diploma or equivalent; additional retail management certification or training is a plus.
Workplace
This position is based in Freeport, Maine, USA, within easy reach of Portland.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach blends heritage craftsmanship with contemporary retail practices, fostering a client-centric culture that values personalized service and aesthetic standards. As part of Tapestry, the brand invests in employee development and encourages internal mobility across a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Assistant Store Manager», «Sales Floor Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.