Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods, accessories and modern ready-to-wear. The brand operates globally as part of Tapestry, Inc., combining artisanal craftsmanship with contemporary design. As an employer, Coach commonly emphasizes brand heritage, client service excellence and professional development within retail operations.
Coach in New York seeks a Lead Supervisor I to lead store operations, coach teams and deliver exceptional luxury client experiences.
Role & Responsibilities
- Lead and motivate the sales team to achieve and exceed store sales targets and KPI metrics.
- Coach, mentor and develop store associates through ongoing feedback, training and performance reviews.
- Deliver exceptional clienteling and personalized service to high-value customers; manage escalated customer situations.
- Oversee daily store operations including opening/closing procedures, cash handling, POS reconciliation and inventory control.
- Ensure visual merchandising standards and stock presentation align with Coach brand directives and promotional calendars.
- Support loss-prevention initiatives and maintain compliance with corporate policies and operational procedures.
- Prepare and maintain team schedules in partnership with management to optimize coverage during peak periods.
Qualifications
- Proven supervisory experience in luxury or premium retail environments.
- Demonstrated ability to drive sales performance and coach teams to meet targets.
- Strong interpersonal skills with a polished client-facing manner and aptitude for relationship-building.
- Flexible availability including weekends, evenings and peak retail periods.
- Authorization to work in the country of employment and ability to perform physical requirements of retail (standing, visual merchandising, occasional lifting).
Skills
Experience
Typically 2+ years of retail supervisory experience, preferably within a luxury or premium brand, with a demonstrable track record of meeting sales goals and developing store teams.
Education
High school diploma or equivalent required; post-secondary education in business, fashion or retail management preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends heritage craftsmanship with contemporary retail practices, fostering a client-centric culture that values personalized service and aesthetic standards. As part of Tapestry, the brand invests in employee development and encourages internal mobility across a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Store Lead», «Senior Retail Supervisor», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.