Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Lead Supervisor I to lead store operations, coach teams and deliver exceptional luxury client experiences.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and modern ready-to-wear. The brand operates globally as part of Tapestry, Inc., combining artisanal craftsmanship with contemporary design. As an employer, Coach commonly emphasizes brand heritage, client service excellence and professional development within retail operations.

Role & Responsibilities

  • Lead and motivate the sales team to achieve and exceed store sales targets and KPI metrics.
  • Coach, mentor and develop store associates through ongoing feedback, training and performance reviews.
  • Deliver exceptional clienteling and personalized service to high-value customers; manage escalated customer situations.
  • Oversee daily store operations including opening/closing procedures, cash handling, POS reconciliation and inventory control.
  • Ensure visual merchandising standards and stock presentation align with Coach brand directives and promotional calendars.
  • Support loss-prevention initiatives and maintain compliance with corporate policies and operational procedures.
  • Prepare and maintain team schedules in partnership with management to optimize coverage during peak periods.

Qualifications

  • Proven supervisory experience in luxury or premium retail environments.
  • Demonstrated ability to drive sales performance and coach teams to meet targets.
  • Strong interpersonal skills with a polished client-facing manner and aptitude for relationship-building.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Authorization to work in the country of employment and ability to perform physical requirements of retail (standing, visual merchandising, occasional lifting).

Skills

Clienteling Sales coaching and performance management Visual merchandising Inventory control and stock management Cash handling and POS operations Loss-prevention awareness Customer escalation management

Experience

Typically 2+ years of retail supervisory experience, preferably within a luxury or premium brand, with a demonstrable track record of meeting sales goals and developing store teams.

Education

High school diploma or equivalent required; post-secondary education in business, fashion or retail management preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary retail practices, fostering a client-centric culture that values personalized service and aesthetic standards. As part of Tapestry, the brand invests in employee development and encourages internal mobility across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.