Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY — lead boutique operations, coach teams and elevate client service for a luxury fashion brand.

Overview

Coach is an American luxury house known for its leather goods and accessories and is part of the Tapestry group. The brand operates a global network of boutiques and wholesale accounts and places emphasis on elevated client service, product craftsmanship, and retail excellence. As an employer, Coach offers opportunities to develop leadership within a high-volume, design-driven retail environment tied to an internationally recognised parent company.

Role & Responsibilities

  • Lead daily store operations during assigned shifts, ensuring compliance with opening/closing procedures, cash handling and loss-prevention protocols.
  • Coach, mentor and motivate sales associates to achieve individual and store sales targets and KPI objectives.
  • Deliver an exceptional luxury client experience through proactive clienteling, personalised service and relationship development.
  • Oversee floor merchandising standards and ensure visual presentation aligns with brand directives and promotional plans.
  • Manage inventory activities including receiving, stock replenishment, cycle counts and discrepancy resolution.
  • Support scheduling, attendance management and performance feedback; act as point-of-contact for HR and operations escalation.
  • Drive sell-through of key assortments and promotions by executing targeted selling initiatives and staff training.

Qualifications

  • Proven supervisory experience in retail, preferably within premium or luxury fashion.
  • Demonstrated track record of meeting or exceeding sales targets and managing KPIs.
  • Strong leadership and people development skills with experience coaching a frontline sales team.
  • Professional presentation and high standards for client service.
  • Authorization to work in the United States (if applying in the U.S. market).

Skills

Clienteling Visual merchandising Sales coaching and development Inventory management Cash handling and POS operations KPI tracking and basic sales reporting Loss prevention

Experience

Typically 3+ years of retail experience with at least 1 year in a supervisory or lead role, preferably within luxury or premium fashion retail.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American heritage craftsmanship with contemporary luxury, cultivating a client-first retail ethos. The brand values polished presentation, collaboration across store teams, and professional development opportunities within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.