Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach in New York, NY seeks a Lead Supervisor to drive store operations, coach sales teams and deliver luxury client service.

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and contemporary ready-to-wear. The brand operates globally and is part of the Tapestry, Inc. portfolio, combining heritage craftsmanship with modern design and a client-first retail philosophy.

Role & Responsibilities

  • Lead daily store operations, ensuring seamless execution of opening, closing and cash-handling procedures.
  • Coach, mentor and schedule sales associates to maximise individual and team sales performance against KPIs.
  • Drive exceptional clienteling and personalized service to cultivate repeat business and long-term relationships.
  • Oversee visual merchandising standards and in-store product presentation to reflect brand aesthetics and promotional cadence.
  • Manage inventory accuracy, stock replenishment and loss-prevention practices in partnership with store management.
  • Implement promotional strategies and staff incentives to achieve seasonal sales targets and margin objectives.
  • Resolve complex client concerns and escalate operational issues to store management as required.
  • Support onboarding and ongoing training initiatives to elevate product knowledge and selling techniques across the team.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury, premium or contemporary fashion brands.
  • Demonstrable track record of achieving sales targets and developing high-performing teams.
  • Strong client-facing skills with a history of executing personalized clienteling strategies.
  • Excellent organizational skills and attention to retail operational detail (cash handling, inventory control).
  • Availability to work a retail schedule including evenings, weekends and peak holiday periods.
  • High school diploma or equivalent; post-secondary education in business, fashion or retail management preferred.

Skills

Team leadership and people development Clienteling and relationship management Visual merchandising Sales performance management and KPI tracking Inventory management and loss prevention POS operation and cash-handling procedures Conflict resolution and client service recovery Training and coaching in retail sales techniques

Experience

Typically 2+ years of supervisory or lead experience in a retail environment, with a preference for candidates from luxury or aspirational fashion brands who have demonstrable success driving sales and elevating client experience.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, customer-centric retail culture that values craftsmanship, inclusivity and professional development. Team members are expected to deliver refined client service in a fast-paced retail environment while benefitting from structured training and career progression pathways within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.