Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York is hiring a Lead Supervisor to lead store operations, drive sales and coach the retail team.

Overview

Coach is an American luxury lifestyle brand known for modern leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design and a retail network spanning global flagship stores and concessions.

Role & Responsibilities

  • Lead daily store operations and ensure adherence to Coach visual, merchandising and service standards.
  • Coach, develop and motivate sales advisors to maximise individual and team performance against sales targets.
  • Drive client acquisition and retention through exemplary clienteling, personalised service and follow-up.
  • Support inventory control, stock replenishment, receiving and loss-prevention procedures.
  • Manage cash-handling, POS transactions and opening/closing reconciliations in accordance with policy.
  • Assist the Store Manager with staff scheduling, performance reviews and disciplinary actions.
  • Execute brand marketing initiatives, in-store events and product launches to optimise conversion.
  • Maintain store presentation, housekeeping and compliance with health & safety standards.

Qualifications

  • Proven retail sales performance with a demonstrable track record in meeting or exceeding targets.
  • Minimum one year of supervisory or team lead experience in a retail environment; luxury retail preferred.
  • Strong coaching and people-development capabilities with experience conducting on-floor training.
  • Excellent verbal communication and interpersonal skills; ability to build rapport with high-net-worth clients.
  • Flexible availability to work evenings, weekends and holiday trading periods.
  • High level of integrity and familiarity with loss-prevention and cash-handling procedures.

Skills

Clienteling Visual merchandising Sales coaching and performance management Inventory control and stock replenishment Cash handling and POS operations Loss prevention Store opening & closing procedures Event execution and in-store activation

Experience

Minimum 2 years of retail experience, including at least 1 year in a supervisory or lead role; prior experience in luxury or premium-brand retail strongly preferred.

Education

High school diploma or equivalent; post-secondary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines a heritage of craftsmanship with a contemporary retail experience and places high value on client service, creativity and professional development. As part of the Tapestry family, the brand encourages collaboration, inclusivity and a performance-driven approach in its stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.