Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. The brand operates within Tapestry, Inc., a leading house of luxury fashion brands, and maintains a retail network and corporate organisation focused on elevated customer experiences and craftsmanship.
Coach in New York seeks a Lead Supervisor to lead boutique sales, clienteling and visual standards across the store team.
Role & Responsibilities
- Lead and motivate the boutique sales team to achieve and exceed store sales targets and KPIs.
- Coach, mentor and develop sales associates through on-floor training, performance feedback and regular coaching conversations.
- Deliver exemplary client experiences through proactive clienteling, relationship management and follow-up to cultivate repeat business.
- Oversee daily store operations including opening/closing procedures, cash management and point-of-sale reconciliation.
- Execute and maintain visual merchandising standards to reflect brand guidelines and seasonal directives.
- Manage inventory controls, stock replenishment and cycle counts; support loss-prevention initiatives and maintain compliance with security protocols.
- Collaborate with the store manager and regional leadership on workforce scheduling, staffing needs and ad-hoc project execution.
Qualifications
- Proven supervisory experience in retail, preferably within a premium or luxury fashion environment.
- Demonstrable track record of meeting or exceeding sales targets and driving team performance.
- Strong customer-facing aptitude with an emphasis on clienteling and personalised service.
- Excellent communication and interpersonal skills, with the ability to coach and influence a diverse team.
- Availability for flexible scheduling including weekends, evenings and peak retail periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically requires a minimum of 2 years of hands-on retail experience with at least 1 year in a supervisory or lead capacity within a luxury or premium retail setting, demonstrating consistent achievement of sales objectives and people development.
Education
High school diploma or equivalent required; vocational training or associate degree in retail, business or fashion preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a polished, client-centric retail culture that prizes craftsmanship, product knowledge and elevated service. Teams operate in a fast-paced, customer-focused environment where development, collaboration and attention to detail are central to daily operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Boutique Lead», «Store Supervisor», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.