Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York seeks a Lead Supervisor to lead boutique sales, clienteling and visual standards across the store team.

Overview

Coach is a globally recognised American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. The brand operates within Tapestry, Inc., a leading house of luxury fashion brands, and maintains a retail network and corporate organisation focused on elevated customer experiences and craftsmanship.

Role & Responsibilities

  • Lead and motivate the boutique sales team to achieve and exceed store sales targets and KPIs.
  • Coach, mentor and develop sales associates through on-floor training, performance feedback and regular coaching conversations.
  • Deliver exemplary client experiences through proactive clienteling, relationship management and follow-up to cultivate repeat business.
  • Oversee daily store operations including opening/closing procedures, cash management and point-of-sale reconciliation.
  • Execute and maintain visual merchandising standards to reflect brand guidelines and seasonal directives.
  • Manage inventory controls, stock replenishment and cycle counts; support loss-prevention initiatives and maintain compliance with security protocols.
  • Collaborate with the store manager and regional leadership on workforce scheduling, staffing needs and ad-hoc project execution.

Qualifications

  • Proven supervisory experience in retail, preferably within a premium or luxury fashion environment.
  • Demonstrable track record of meeting or exceeding sales targets and driving team performance.
  • Strong customer-facing aptitude with an emphasis on clienteling and personalised service.
  • Excellent communication and interpersonal skills, with the ability to coach and influence a diverse team.
  • Availability for flexible scheduling including weekends, evenings and peak retail periods.
  • Legal authorization to work in the country of employment.

Skills

Team leadership and coaching Clienteling and CRM-driven sales Visual merchandising execution Inventory management and stock control Cash handling and POS operations Loss prevention and security awareness Performance-driven sales coaching Effective verbal and written communication

Experience

Typically requires a minimum of 2 years of hands-on retail experience with at least 1 year in a supervisory or lead capacity within a luxury or premium retail setting, demonstrating consistent achievement of sales objectives and people development.

Education

High school diploma or equivalent required; vocational training or associate degree in retail, business or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a polished, client-centric retail culture that prizes craftsmanship, product knowledge and elevated service. Teams operate in a fast-paced, customer-focused environment where development, collaboration and attention to detail are central to daily operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.