Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. The brand is part of Tapestry, Inc., a global luxury fashion group that also includes Kate Spade and Stuart Weitzman. Coach operates flagship stores and wholesale channels worldwide and emphasizes elevated customer service, product quality and brand storytelling.
Coach in New York seeks a Lead Supervisor to lead the retail team, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Lead and motivate the sales team to achieve daily and monthly sales targets and KPIs while maintaining brand service standards.
- Coach, develop and provide real-time feedback to associates; conduct onboarding and training to reinforce clienteling and product knowledge.
- Deliver exemplary client experiences through proactive clienteling, personalized service and follow-up to drive retention and conversion.
- Oversee visual merchandising and store presentation to ensure adherence to brand directives and seasonal floor sets.
- Manage opening/closing procedures, cash handling, POS transactions and daily reconciliation in accordance with company policy.
- Support inventory management, stock replenishment and loss-prevention protocols; investigate and escalate discrepancies.
- Act as the store manager’s deputy, handling customer escalations, shift scheduling and operational decision-making as required.
Qualifications
- Minimum 2 years of supervisory or lead experience in luxury, premium or high-volume retail.
- Proven track record of meeting or exceeding sales targets and leading a team to commercial objectives.
- Demonstrable expertise in clienteling, visual merchandising and luxury product presentation.
- Strong interpersonal and coaching skills with the ability to develop sales talent and sustain team engagement.
- High level of integrity and familiarity with cash handling procedures, inventory control and loss-prevention practices.
Skills
Experience
At least 2 years of supervisory experience within luxury or premium retail, with demonstrated success in driving sales and developing retail teams.
Education
High school diploma or equivalent required; post-secondary education in retail management or a related discipline preferred but not mandatory.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a collaborative, client-centric retail culture that values craftsmanship, elevated service and professional development. The in-store environment emphasizes mentorship, ongoing training and opportunities to progress within the broader Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Supervisor», «Senior Sales Supervisor», «Retail Team Lead», «Client Experience Lead», «Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.