Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York seeks a Lead Supervisor to lead the retail team, drive sales and deliver exceptional client experiences.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. The brand is part of Tapestry, Inc., a global luxury fashion group that also includes Kate Spade and Stuart Weitzman. Coach operates flagship stores and wholesale channels worldwide and emphasizes elevated customer service, product quality and brand storytelling.

Role & Responsibilities

  • Lead and motivate the sales team to achieve daily and monthly sales targets and KPIs while maintaining brand service standards.
  • Coach, develop and provide real-time feedback to associates; conduct onboarding and training to reinforce clienteling and product knowledge.
  • Deliver exemplary client experiences through proactive clienteling, personalized service and follow-up to drive retention and conversion.
  • Oversee visual merchandising and store presentation to ensure adherence to brand directives and seasonal floor sets.
  • Manage opening/closing procedures, cash handling, POS transactions and daily reconciliation in accordance with company policy.
  • Support inventory management, stock replenishment and loss-prevention protocols; investigate and escalate discrepancies.
  • Act as the store manager’s deputy, handling customer escalations, shift scheduling and operational decision-making as required.

Qualifications

  • Minimum 2 years of supervisory or lead experience in luxury, premium or high-volume retail.
  • Proven track record of meeting or exceeding sales targets and leading a team to commercial objectives.
  • Demonstrable expertise in clienteling, visual merchandising and luxury product presentation.
  • Strong interpersonal and coaching skills with the ability to develop sales talent and sustain team engagement.
  • High level of integrity and familiarity with cash handling procedures, inventory control and loss-prevention practices.

Skills

Clienteling Visual merchandising Sales coaching Cash handling / POS operations Inventory management Loss prevention Customer service Retail KPIs

Experience

At least 2 years of supervisory experience within luxury or premium retail, with demonstrated success in driving sales and developing retail teams.

Education

High school diploma or equivalent required; post-secondary education in retail management or a related discipline preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client-centric retail culture that values craftsmanship, elevated service and professional development. The in-store environment emphasizes mentorship, ongoing training and opportunities to progress within the broader Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.