Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach in New York City seeks a Lead Supervisor to lead store operations, coach sales teams and deliver exceptional client experiences.

Overview

Coach is a global luxury accessories and lifestyle brand within Tapestry, Inc., known for contemporary leather goods and elevated American design. As part of the Tapestry group, the brand emphasizes craftsmanship, a premium client experience and a retail culture that balances commercial rigor with creative expression.

Role & Responsibilities

  • Lead daily store operations and ensure adherence to Coach visual merchandising and brand standards.
  • Drive sales performance through proactive clienteling, floor engagement and execution of promotional initiatives.
  • Coach, mentor and develop sales associates to achieve individual and team targets; conduct on-floor training and performance feedback.
  • Manage opening/closing procedures, cash handling and basic administrative reporting.
  • Oversee inventory control, stock replenishment and loss-prevention procedures.
  • Collaborate with store management to analyse KPIs, implement action plans and optimise customer conversion.
  • Ensure exceptional client experience by resolving escalated customer enquiries and maintaining a welcoming store environment.

Qualifications

  • Proven supervisory experience in a retail environment, preferably within luxury fashion or premium accessories.
  • Demonstrated ability to coach and develop frontline sales teams to consistently meet sales targets.
  • Strong commercial acumen with experience using sales KPIs to drive performance.
  • Reliable, flexible availability including evenings, weekends and holidays as required by retail operations.
  • Excellent interpersonal and communication skills; professional appearance consistent with brand standards.

Skills

Clienteling Visual merchandising Team leadership Inventory management Sales coaching and performance management Cash handling and store operations Loss prevention

Experience

Typically 3+ years of retail experience with at least 1–2 years in a supervisory or lead role, ideally within a luxury or premium retail brand.

Education

High school diploma or equivalent required; vocational or tertiary education in retail management, fashion merchandising or a related field is preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-focused, design-driven retail environment where collaboration and personal development are encouraged. The brand blends commercial discipline with creative sensibility, offering a fast-paced workplace that values craftsmanship, authenticity and elevated service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.