Coach Lead Supervisor

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Location
Employment Full-Time
Seniority Lead
Posted Mar 4, 2026

Join Coach in New York as a Lead Supervisor. Drive sales and operational success in a luxury retail environment. Competitive hourly pay and comprehensive benefits.

Overview

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduringly beautiful products. As part of the Tapestry portfolio, Coach benefits from the innovative and inclusive ethos of a global house of brands dedicated to pushing boundaries and fostering creativity.

Role & Responsibilities

  • Collaborate with Store Managers to align decisions with company priorities and values.
  • Model and develop team to meet Coach's Selling and Service expectations.
  • Implement sales strategies and initiatives across all categories.
  • Adapt store business strategies and personal selling techniques to enhance financial results.
  • Leverage floor supervisor responsibilities to drive strong metrics and team selling.
  • Maximize clienteling strategy in partnership with Store Managers to achieve business goals.
  • Build credibility and trust with team and customers, serving as a personal fashion advisor.
  • Act as a brand ambassador in the local market to drive brand loyalty.
  • Resolve customer issues with a solution-oriented approach.
  • Develop product knowledge and remain aware of current collections.
  • Recruit and manage staffing to positively impact sales.
  • Coach, develop, and motivate the team to meet goals and encourage growth.
  • Provide feedback and coaching to improve performance standards.

Qualifications

  • 1-3 years of previous retail experience, preferably in luxury retail.
  • Current knowledge of fashion trends and competition.

Skills

Drive for Results Customer Focus Creativity Interpersonal Savvy Learning on the Fly Perseverance Dealing with Ambiguity Strategic Agility Building Effective Teams Managerial Courage

Experience

1-3 years of previous retail experience, preferably in a luxury retail service environment.

Education

High school diploma or equivalent; college degree preferred.

Workplace

The successful candidate will be located in New York, New York, USA, with easy access to New York City. 1.574 luxury roles are listed in New York on Cerulean, 28 posted in the last 48 hours. Across the New York region, Cerulean lists 1.706 open positions — 37 listed in the past two days. Cerulean currently advertises 3.587 open roles in USA, including 170 added in the last 48 hours.

Compensation

$17.00 to $27.75 per hour, complying with applicable pay laws.

Benefits

Eligible employees receive health benefits, life and disability insurance, 401(k) savings plan, paid time off, product discounts, and incentive compensation.

Culture

Coach fosters a culture of unwavering optimism, innovation, and inclusivity. As part of Tapestry, the company is committed to creating a diverse and dynamic workplace where employees are encouraged to express their creativity and individuality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.