Coach Lead Supervisor

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Location
NatickMassachusettsUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$16–24.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 7, 2026

About Coach

Coach is a global New York–based fashion house known for crafted leather goods and contemporary accessories. The brand operates within the Tapestry portfolio, a multi‑brand luxury group, and emphasizes creativity, inclusivity, and a customer‑centric approach across retail and corporate operations.

Coach in Natick, MA seeks a Lead Supervisor to lead sales floor performance and coach teams for exceptional customer experience.

Role & Responsibilities

  • Provide visible leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • Act as a Brand Ambassador, embodying Coach values and increasing brand awareness through consistent customer interactions and merchandising standards.
  • Lead the implementation of company initiatives and ensure full operational compliance of store procedures and policies.
  • Analyze sales performance and trends; recommend and execute actions to improve store KPIs and overall business results.
  • Recruit, interview and contribute to performance evaluations; deliver high‑level training, coaching and individualized development plans for team members.
  • Hold the team accountable for individual and business goals, providing corrective feedback and support to improve performance.
  • Champion a customer‑centric culture by mentoring the team on clienteling strategies and building long‑term customer relationships.
  • Provide HR and conflict‑resolution support district‑wide in the absence of senior leadership.

Qualifications

  • Minimum 1 year of equivalent experience managing a competitive retail space at a lead or supervisor level.
  • Demonstrated ability to analyze sales data and translate insights into team actions to drive KPIs.
  • Proven experience recruiting, coaching and developing retail sales teams.
  • Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and perform physical tasks required on the sales floor and in the stockroom.

Skills

Leadership and team development Sales analysis and KPI management Clienteling and customer relationship building Performance coaching and feedback Conflict resolution and basic HR support Operational compliance and merchandise standards

Experience

At least 1 year of supervisory experience in a competitive retail environment (lead or supervisor level) with demonstrated success driving sales and coaching teams.

Education

High school diploma or equivalent; associate or bachelor's degree in business, retail management or a related field preferred.

Workplace

The role is situated in Natick, Massachusetts, USA — conveniently close to Boston.

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York heritage with a contemporary, creative spirit and a focus on craftsmanship. As part of the Tapestry family, the workplace emphasizes inclusivity, collaboration and continuous development, fostering a customer‑first mindset across store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Senior Retail Supervisor», «Store Lead», «Customer Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.