Coach Lead Supervisor

About Coach

Coach is a global fashion house originating in New York and known for modern luxury leather goods and accessories. The brand is part of the Tapestry portfolio, a multi-brand luxury group; as an employer Coach emphasizes craftsmanship, design-led product and an inclusive, growth-oriented workplace within a larger corporate ecosystem.

Role & Responsibilities

• Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional client experience.
• Act as a Brand Ambassador by embodying Coach values and increasing brand awareness through daily operations and client interactions.
• Implement corporate initiatives and ensure smooth store operations, including adherence to company policies and operational procedures.
• Monitor and analyze sales data and store KPIs, identify trends and recommend actions to drive store performance.
• Recruit, interview and support high-level training; provide ongoing coaching, feedback and performance management to develop the team.
• Create and sustain a customer-centric culture; mentor the team on clienteling strategies to build long-term customer relationships.
• Provide HR and conflict-resolution support in the absence of senior leadership and champion company resources that promote a healthy work environment.

Qualifications

• Minimum 1+ years of experience managing a competitive retail environment at a lead or supervisor level.
• Proven capability to meet sales targets and drive measurable team performance through coaching and KPI management.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and perform physical tasks such as climbing, bending and maneuvering the sales floor and stockroom.
• Strong interpersonal skills with demonstrated experience in coaching, conflict resolution and building high-performing teams.
• Demonstrated alignment with core competencies: courage, creativity, customer focus, dealing with ambiguity, drive for results, interpersonal savvy and learning agility.

Skills

Experience

At least one year of supervisory-level experience in a competitive retail setting, demonstrating leadership on the sales floor, team development, and consistent achievement of sales KPIs.

Education

High school diploma or equivalent required; college coursework or degree in retail, business, or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York design sensibility with commercial rigor and sits within the Tapestry family of brands. The working culture emphasizes inclusivity, creativity, and a performance-driven mindset while encouraging employee development and collaboration across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.