Coach Lead Supervisor
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- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 19, 2026
About Coach
Coach is a global fashion house best known for leather goods and accessible-luxury accessories; the brand is part of the Tapestry portfolio, a global house of lifestyle brands. Coach blends New York heritage with contemporary design, and as an employer emphasizes brand storytelling, product craftsmanship and inclusive people development across its retail network.
Coach in Monroe, OH seeks a Lead Supervisor to lead store teams, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to achieve individual and store sales targets while delivering an exceptional customer experience.
- Act as a Brand Ambassador for Coach, embodying brand values and increasing brand awareness through clienteling and customer service excellence.
- Implement company initiatives and ensure smooth store operations, including adherence to policies, procedures and loss-prevention protocols.
- Monitor and analyze sales data and KPIs, identify trends, propose actions to improve performance and execute forward-planned strategies.
- Recruit, interview, coach and develop retail staff; deliver training, provide performance feedback and hold team members accountable for goals.
- Provide HR support and conflict resolution for store-level and district matters in the absence of senior leadership.
- Support merchandising and stockroom operations, including physical handling of product, fixtures and displays as required.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at a lead or supervisory level.
- Proven ability to lead and develop retail teams, including recruiting, coaching, performance evaluation and delivering training.
- Demonstrated business acumen with experience using sales data and KPIs to drive results and execute store strategies.
- Ability to provide HR-related support and resolve interpersonal conflicts in a professional manner.
- Physical ability to lift and carry at least 25 lbs regularly and up to 50 lbs occasionally; able to climb, bend, kneel and maneuver the sales floor and stockroom.
Skills
Experience
At least one year of experience supervising or leading within a competitive retail environment at a lead or supervisor level, with responsibility for sales performance and team development.
Education
High school diploma or equivalent required; post-secondary coursework or degree in business, retail management, fashion or a related field preferred.
Workplace
The role is situated in Monroe, Ohio, USA — conveniently close to Cincinnati.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates within the Tapestry family and emphasizes inclusivity, optimism and creativity. The workplace culture prioritizes collaborative team building, professional development and customer-centric retail excellence while supporting equity and diversity initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Lead Sales Supervisor», «Assistant Store Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.