Coach Lead Supervisor
- Location
- MerrimackNew HampshireUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in Merrimack, NH—drive retail sales, lead teams, and deliver exceptional customer experiences at an iconic luxury fashion house.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and driving brand awareness
- Lead implementation of Company initiatives and support full operation of the business
- Establish trust, maintain integrity, and foster collaboration within the store to promote a fair, positive, and inclusive culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance and hold team accountable for goals
- Enforce team compliance with Company policies and store operational procedures
- Mentor team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Physical capability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated ability to manage sales data and translate it into actionable business recommendations
- Experience implementing and enforcing store operational procedures
- Proven track record of recruiting, training, and developing retail teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or comparable retail leadership position.
Education
Not specified; high school diploma or equivalent assumed as minimum.
Workplace
This position is based in Merrimack, New Hampshire, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Operations Supervisor», «Retail Floor Supervisor», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.