Coach Lead Supervisor

About Coach

Coach is an American house of modern luxury known for its leather goods and accessible luxury accessories. Part of the Tapestry portfolio, Coach blends New York heritage with contemporary design and places emphasis on inclusivity, product craftsmanship and global retail presence.

Role & Responsibilities

• Provide visible leadership on the sales floor to meet and exceed sales targets while delivering an elevated customer experience.
• Act as a Brand Ambassador for Coach, embodying brand values and increasing customer and community awareness.
• Implement company initiatives and support full store operations, ensuring compliance with corporate policies and local procedures.
• Monitor and analyze sales data, identify trends, and recommend tactical adjustments to improve store performance and KPIs.
• Recruit, interview and support onboarding; deliver high-level training, provide ongoing coaching and conduct performance evaluations.
• Foster an inclusive, collaborative team environment by establishing trust, delivering constructive feedback and holding team members accountable.
• Coach the team on clienteling strategies to build long-term customer relationships and maximize lifetime value.
• Provide HR support and conflict resolution in the absence of senior leadership and escalate issues appropriately.
• Manage physical merchandising tasks and assist with stockroom activities, including lifting and moving product and fixtures as required.

Qualifications

• Minimum 1+ year of experience managing a competitive retail environment at a lead or supervisory level.
• Proven ability to drive sales performance, analyze KPIs and translate insight into actionable plans.
• Demonstrated experience recruiting, developing and coaching retail teams.
• Strong interpersonal skills with experience resolving employee relations matters and fostering inclusive team dynamics.
• Ability to routinely lift 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate sales floor and stockroom.

Skills

Experience

At least one year of supervisory experience within a competitive retail or luxury apparel/leather goods environment, with a track record of developing teams and meeting sales targets.

Education

High school diploma or equivalent; some college coursework or vocational retail management training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a collaborative, team-first culture rooted in New York heritage. As part of Tapestry, the employer promotes diversity, career development and an optimistic, performance-driven workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.