Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Lead Supervisor I at Coach, Leesburg Outlets. Full-time retail leadership role managing sales team, driving performance, and delivering exceptional customer experiences in luxury fashion retail.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and serve as a Brand Ambassador to increase brand awareness
- Lead implementation of company initiatives and support full store operations
- Establish trust and maintain integrity to promote a fair, positive, and inclusive team culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase customer experience outcomes
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Support recruiting, interviewing, performance evaluation, and comprehensive staff training as needed
- Provide constructive feedback and guidance to improve individual performance at all levels
- Hold team accountable for achieving individual and business goals
- Enforce company policies and procedures, as well as store operational procedures
- Create customer-centric strategies for both internal and external partners
- Mentor team members on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team members and district in absence of senior leadership
Qualifications
- 1+ years of equivalent experience in a competitive retail sales environment at the Lead Supervisor level
- Ability to bend, reach, stretch, and lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom effectively
- Demonstrated excellence in sales and team leadership within luxury retail
- Strong business acumen and proven ability to execute retail strategies
Skills
Experience
1+ years of equivalent supervisory experience in a competitive retail environment at the Lead Supervisor level or similar managerial capacity within luxury fashion or premium retail.
Education
High school diploma or equivalent required; retail management certification or business education preferred.
Workplace
The successful candidate will be located in Leesburg, Virginia, United States of America, with easy access to Washington, D.C..
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Operations Lead», «Sales Lead Supervisor», «Store Leadership Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.