Coach Lead Supervisor

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Location
KitteryMaineUSA
Employment
Full-Time
Seniority
Lead
Compensation
$16–24.75/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Jul 2, 2026

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Lead Supervisor at Coach in Kittery, Maine – Retail management role overseeing sales floor operations, team leadership, and customer experience.

Role & Responsibilities

  • Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
  • Embody Coach brand values and drive brand awareness within the store community
  • Lead implementation of company initiatives and support full operational requirements
  • Monitor and analyze sales data to identify trends and develop recommendations for enhanced store performance
  • Execute forward-planned strategies to achieve departmental goals and key performance indicators
  • Support recruiting, interviewing, performance evaluations, and training activities
  • Mentor team members on clienteling strategy and customer-centric practices to build long-term relationships
  • Provide feedback and guidance to foster individual and collective performance improvement
  • Enforce compliance with company policies, procedures, and operational standards
  • Provide HR and conflict resolution support to team and district in absence of senior leadership

Qualifications

  • Minimum 1+ year of equivalent experience in managing competitive retail environments at a lead supervisor level or equivalent
  • Ability to lift and carry minimum 25 pounds regularly, up to 50 pounds occasionally
  • Ability to climb, bend, kneel, and navigate sales floor and stockroom environments
  • Demonstrated excellence in sales performance and customer relationship management
  • Strong business acumen and forward-planning capability

Skills

Sales performance management Team leadership and development Retail operations management Customer relationship management Data analysis and trend identification Performance evaluation and coaching Conflict resolution Strategic planning execution Inventory management Point-of-sale systems

Experience

1+ years of equivalent experience managing competitive retail space at the lead supervisor level

Workplace

This position is based in Kittery, Maine, USA, within easy reach of Portland.

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Supervisor», «Sales Manager», «Shift Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.