Coach Lead Supervisor
Coach Lead Supervisor in Kittery, ME — supervisory retail role at Coach (Tapestry) focused on sales, operations, and team leadership. Hourly pay $16.00–$24.75.
Overview
Coach is a global fashion house originating in New York, known for leather goods and ready-to-wear. The brand is part of Tapestry, Inc., a global house of consumer luxury brands. Coach emphasizes craftsmanship, contemporary design, and inclusive brand storytelling across a network of company‑operated and wholesale locations.
Role & Responsibilities
- Coach and model exemplary selling and service behaviors; drive sales performance through personal selling and team selling.
- Implement and enforce store sales strategies, initiatives and clienteling programs to achieve individual and store financial targets.
- Supervise daily floor operations, including staff assignments, productivity management and merchandising standards.
- Recruit, coach and develop store personnel; provide frequent performance feedback and foster individual growth.
- Use retail systems and reporting tools to monitor results, inform decisions and ensure POS and operational compliance.
- Manage store upkeep and operational tasks to Coach standards, adapting priorities to business needs and traffic patterns.
- Act as a local brand ambassador to build customer loyalty through community and mall initiatives and exceptional service.
- Resolve customer issues proactively, escalating to Store or District Manager when appropriate.
Qualifications
- 1–3 years of retail experience, preferably in a luxury retail or customer‑service environment.
- Proven ability to meet and exceed sales targets and to coach others to improve performance.
- Demonstrated interpersonal savvy, customer focus and ability to manage ambiguity in a fast‑paced retail setting.
- Flexible availability including nights, weekends, holidays and peak retail periods.
- Physical ability to perform retail tasks including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs.
Skills
Experience
1–3 years of previous retail experience (cashier/stock, sales, or similar), preferably in a luxury retail service environment with knowledge of fashion trends and marketplace competition.
Education
High school diploma or equivalent required; college degree preferred.
Workplace
This position is based in Kittery, Maine, USA, within easy reach of Portland, Maine. The broader Maine area accounts for 2 active listings on Cerulean. In USA as a whole, Cerulean currently features 2.266 open positions, with 71 posted this week.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan; paid time off; employee discounts; incentive compensation.
Culture
Coach fosters an inclusive, creative and customer‑centric workplace rooted in its New York heritage. As part of the Tapestry portfolio, the brand values collaboration, continuous development and a bias for results while encouraging employees to bring authentic style and service to the customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.