Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 24, 2026
About Coach
Coach is a New York–born global fashion house renowned for its leather goods and accessible-luxury ready-to-wear. Operating as part of the Tapestry portfolio, Coach blends contemporary design with heritage craftsmanship and maintains a large international retail footprint. The brand emphasizes creativity, inclusivity, and customer-centric retail experiences across its stores.
Coach in Katy, TX seeks a Lead Supervisor to drive sales, coach teams and deliver exceptional client experiences at Katy Mills.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve sales targets and deliver elevated customer experiences as a Coach Brand Ambassador.
- Drive store performance through sales coaching, KPI monitoring, trend analysis, and execution of corporate initiatives and planned strategies.
- Recruit, interview, train and develop store team members; deliver performance feedback and hold the team accountable to individual and business goals.
- Implement and enforce company policies, store operational procedures and compliance expectations to maintain consistent standards.
- Coach the team on clienteling and long-term customer relationship strategies to increase retention and lifetime value.
- Support HR-related activities and conflict resolution across the store and district in the absence of senior leadership.
Qualifications
- Minimum of 1 year of equivalent experience managing a competitive retail environment at the lead/supervisor level.
- Proven ability to analyze sales data, identify trends and translate insights into actionable plans to improve store results.
- Demonstrated leadership capabilities: team development, performance management, recruiting and training.
- Comfortable providing HR support and resolving interpersonal conflicts; maintains integrity and promotes an inclusive team culture.
- Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver the sales floor and stockroom.
Skills
Experience
At least 1 year of supervisory or lead-level experience in a competitive retail environment, ideally within fashion or specialty retail, with demonstrated success meeting sales targets and developing teams.
Education
High school diploma or equivalent; post-secondary coursework or a degree in retail, business, or a related field preferred.
Workplace
The role is situated in Katy, Texas, USA — conveniently close to Houston.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach emphasizes creative expression, inclusivity and a customer-first mindset rooted in New York heritage. As part of Tapestry, the workplace culture values collaboration, ongoing development and a commitment to equity and diversity across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Floor Supervisor», «Retail Lead», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.