Coach Lead Supervisor II
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- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods and modern approach to heritage design. Operating globally through owned stores, wholesale partners and digital channels, Coach is part of the Tapestry group and emphasizes elevated client service, product innovation and career development across its retail organisation.
Coach in New York, NY is hiring a Lead Supervisor II to lead store operations, drive sales and coach the retail team.
Role & Responsibilities
- Lead daily store operations to achieve sales targets, KPIs and merchandising standards.
- Coach, develop and schedule the sales team to maximise performance, conversion and client retention.
- Deliver exceptional client experiences through active selling, relationship building and problem resolution.
- Oversee floor operations including visual merchandising, stock replenishment, inventory control and loss-prevention procedures.
- Manage cash handling, point-of-sale processes and ensure compliance with company policies and local regulations.
- Support store leadership with hiring, performance reviews and executing brand initiatives and promotions.
Qualifications
- Proven supervisory experience in retail, ideally within luxury or premium fashion (typically 2–5 years).
- Demonstrable track record of meeting or exceeding sales targets and developing sales teams.
- Strong interpersonal skills with the ability to coach and motivate a diverse team.
- Solid understanding of merchandising standards, inventory management and loss-prevention best practices.
- Legal right to work in the hiring location.
Skills
Experience
Minimum of 2–5 years of retail experience with at least some supervisory responsibility; prior experience in luxury or premium fashion retail strongly preferred.
Education
High school diploma or GED required; bachelor's degree in business, retail management or a fashion-related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach offers a fast-paced, client-focused retail environment grounded in design-led product and craftsmanship. The brand values mentorship, professional development and inclusive teamwork, with a retail culture that rewards high standards of client service and commercial performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Retail Supervisor», «Lead Sales Supervisor», «Store Lead», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.