Coach Lead Supervisor II

Location
Seniority Supervisor
Posted ✦ Today
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Coach in New York seeks a Lead Supervisor II to lead store operations and drive sales performance in a luxury retail setting.

Overview

Coach is a global luxury fashion brand known for its leather goods and accessories and is part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and operates a network of flagship stores and wholesale partners worldwide, offering career opportunities across retail, merchandising, and corporate functions.

Role & Responsibilities

  • Lead daily store operations, ensuring exemplary client service and adherence to brand standards across sales, merchandising and visual presentation.
  • Coach, mentor and develop sales associates to elevate conversion, average transaction value and clienteling performance.
  • Drive achievement of sales targets and key performance indicators through proactive floor management and targeted coaching.
  • Manage opening/closing procedures, cash handling, and register reconciliation while maintaining loss prevention and compliance protocols.
  • Oversee inventory control activities including replenishment, stock accuracy, transfers and cycle counts to minimise shrink.
  • Collaborate with store management on workforce planning, scheduling and payroll administration to optimise coverage and labour efficiency.
  • Support merchandising execution and seasonal floor moves to maintain visual standards and product availability.
  • Address client escalations tactfully, preserving the Coach brand experience and strengthening client loyalty.

Qualifications

  • Proven supervisory experience in luxury or premium retail, ideally within leather goods, accessories or fashion.
  • Demonstrated ability to coach sales teams and drive measurable improvements in sales KPIs.
  • Strong numeracy and organisational skills with experience in cash handling and basic financial controls.
  • Excellent interpersonal and communication skills; capable of representing the brand to discerning clientele.
  • Flexible availability including weekends and holidays, with capability to work retail hours.

Skills

Clienteling Visual merchandising Team coaching and development Inventory management and stock control Loss prevention and cash handling Sales forecasting and KPI analysis Retail operations and floor management Conflict resolution and client escalation handling

Experience

Typically requires 2–4 years of frontline retail experience with at least 1–2 years in a supervisory or lead capacity within luxury or premium retail environments.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a culture that balances heritage craftsmanship with contemporary creativity, prioritising elevated client experiences and professional development. Employees are expected to uphold meticulous brand standards while contributing to a collaborative, results-driven retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.