Coach Lead Supervisor II

Location
Seniority Supervisor
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Coach in New York, NY is hiring a Lead Supervisor II to lead store operations, drive sales and coach the retail team.

Overview

Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods and modern approach to heritage design. Operating globally through owned stores, wholesale partners and digital channels, Coach is part of the Tapestry group and emphasizes elevated client service, product innovation and career development across its retail organisation.

Role & Responsibilities

  • Lead daily store operations to achieve sales targets, KPIs and merchandising standards.
  • Coach, develop and schedule the sales team to maximise performance, conversion and client retention.
  • Deliver exceptional client experiences through active selling, relationship building and problem resolution.
  • Oversee floor operations including visual merchandising, stock replenishment, inventory control and loss-prevention procedures.
  • Manage cash handling, point-of-sale processes and ensure compliance with company policies and local regulations.
  • Support store leadership with hiring, performance reviews and executing brand initiatives and promotions.

Qualifications

  • Proven supervisory experience in retail, ideally within luxury or premium fashion (typically 2–5 years).
  • Demonstrable track record of meeting or exceeding sales targets and developing sales teams.
  • Strong interpersonal skills with the ability to coach and motivate a diverse team.
  • Solid understanding of merchandising standards, inventory management and loss-prevention best practices.
  • Legal right to work in the hiring location.

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising implementation Inventory control and stock replenishment Loss prevention and cash handling Point-of-sale (POS) operations Sales performance analysis and KPI tracking Conflict resolution and customer complaint handling

Experience

Minimum of 2–5 years of retail experience with at least some supervisory responsibility; prior experience in luxury or premium fashion retail strongly preferred.

Education

High school diploma or GED required; bachelor's degree in business, retail management or a fashion-related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach offers a fast-paced, client-focused retail environment grounded in design-led product and craftsmanship. The brand values mentorship, professional development and inclusive teamwork, with a retail culture that rewards high standards of client service and commercial performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.