Coach Lead Supervisor II
- Location
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Coach
Coach is a global fashion house known for its leather goods and elevated ready-to-wear rooted in New York heritage. The brand is part of the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusivity, and commercial innovation.
Coach is hiring a Lead Supervisor II in Lawrenceville, New Jersey (Quaker Bridge Mall) — part-time retail leadership role at Coach.
Role & Responsibilities
- Provide strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer service.
- Act as a Brand Ambassador by embodying Coach values and increasing brand awareness through team example and customer interactions.
- Lead execution of company initiatives and ensure smooth day-to-day store operations, including merchandise handling and stockroom management.
- Monitor and analyze sales data, identify trends, and recommend tactics to improve store performance and meet KPIs.
- Recruit, interview, train, evaluate performance, and develop individualized coaching plans to elevate team capability and accountability.
- Create and sustain a customer-centric culture; mentor the team on clienteling strategies to build long-term customer relationships.
- Provide HR support and conflict resolution in the absence of store leadership and enforce compliance with company policies and operational procedures.
- Support visual and operational standards, including occasional lifting and moving of product, cartons, props or fixtures up to 50 pounds.
Qualifications
- Minimum 1+ year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
- Proven ability to drive sales results and coach teams to meet KPIs.
- Demonstrated experience with recruiting, interviewing, performance management and delivering training.
- Strong interpersonal skills with the ability to resolve conflict and foster an inclusive team environment.
- Physical ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to bend, reach, climb and maneuver on the sales floor and in the stockroom.
Skills
Experience
At least 1 year of retail supervisory or lead experience in a high-volume, competitive retail environment with a track record of meeting sales targets and coaching teams.
Education
High school diploma or equivalent required; some college coursework or retail/management certification preferred.
Workplace
The successful candidate will be located in Lawrenceville, New Jersey, USA, with easy access to Philadelphia.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creativity, inclusivity and a collaborative team environment anchored in its New York heritage. As part of Tapestry, the brand prioritizes development, equity and a customer-centric approach while encouraging entrepreneurial thinking and accountability at all levels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Store Floor Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.