Coach Lead Supervisor I
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 12, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear, with creative direction emphasizing contemporary craftsmanship and accessible luxury. The brand is part of Tapestry, Inc., a global house of lifestyle brands that emphasizes inclusive culture, employee development and cross‑brand collaboration.
Coach in Woodstock, GA seeks a Lead Supervisor I to lead store teams, drive sales and champion the customer experience.
Role & Responsibilities
- Provide visible leadership on the sales floor to drive achievement of store sales targets and KPIs while delivering an exceptional customer experience.
- Act as a Brand Ambassador for Coach, promoting brand values and increasing brand awareness in-store and within the local market.
- Implement company initiatives and ensure smooth day-to-day store operations, including adherence to store procedures and compliance with company policies.
- Recruit, interview and onboard new team members; deliver high-level training and ongoing development to increase individual and store performance.
- Monitor and analyze sales data and trends; make actionable recommendations to improve store results and customer engagement.
- Coach and mentor sales associates on clienteling strategies to build long-term customer relationships and maximize lifetime value.
- Provide feedback, performance evaluations and corrective coaching; hold team members accountable for meeting individual and business objectives.
- Support HR matters and resolve internal conflicts in the absence of senior leadership, championing resources that promote a healthy work environment.
Qualifications
- Minimum 1+ year of equivalent experience managing a competitive retail environment at the lead/supervisor level.
- Proven ability to lead, motivate and develop retail teams to meet sales goals and deliver superior customer service.
- Demonstrated competence in using sales metrics to drive decisions and implement corrective actions.
- Ability to perform physical duties regularly: lift and carry at least 25 lbs (up to 50 lbs occasionally), bend, climb, kneel and maneuver throughout sales floor and stockroom.
Skills
Experience
At least one year of supervisory or lead experience within a competitive retail sales environment, with a track record of coaching teams, executing sales strategies and meeting KPIs.
Education
High school diploma or equivalent; some college coursework or vocational training in retail management or business preferred.
Workplace
This position is based in Woodstock, Georgia, USA, within easy reach of Atlanta.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within the Tapestry family and combines New York heritage with a modern, inclusive ethos. The workplace emphasizes creativity, learning, and employee development while fostering collaboration and accountability across retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Store Lead — Sales», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.