Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establish trust, maintain integrity, and support an environment of collaboration within store and across the organization
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development strategies to increase overall customer experience
• Execute forward-planned strategies to achieve store goals and KPIs with strong business acumen
• Support recruiting, interviewing, performance evaluation, and training activities
• Provide feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
• Enforce team compliance with company policies, procedures, and store operational requirements
• Execute innovative strategies for exceptional customer experiences with internal and external partners
• Create a customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of senior leadership

Qualifications

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Ability to bend, reach, stretch, lift, carry, and move merchandise, cartons, props, and fixtures
• Demonstrated competencies in Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
• For managers: Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level or similar retail leadership position.

Education

High school diploma or equivalent; college education preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.