Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of Company initiatives and support full operation of the business
• Establish trust, maintain integrity, and support an environment of collaboration to promote fair, positive experience and inclusive culture
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development to increase overall customer experience
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support store with recruiting, interviewing, performance evaluation, and high-level training
• Provide feedback and guidance geared to improve individual performance; hold team accountable for achieving individual and business goals
• Adhere to and enforce team compliance of Company policies, procedures, and store operational procedures
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provide HR and conflict resolution support to team and district in absence of leadership team

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level
• Ability to bend, reach, stretch, lift, carry and move at least 25 pounds regularly (up to 50 pounds occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrates courage, creativity, customer focus, and ability to deal with ambiguity
• Displays drive for results, interpersonal savvy, and learning on the fly
• Possesses strategic agility, ability to develop direct reports, and capability to build effective teams

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level or comparable retail management role in a luxury or fashion environment.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.