Coach Lead Supervisor I
- Location
- ScottsdaleArizonaUSA
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I role in Scottsdale, Arizona. Retail leadership position managing sales floor, team development, and customer experience.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness throughout the organization
- Monitor and analyze sales data to identify trends and implement strategies that enhance store performance
- Provide coaching, feedback, and guidance to improve individual and team performance at all levels
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Establish trust and maintain integrity to promote a fair, positive, and inclusive workplace culture
- Execute forward-planned strategies aligned with leadership initiatives to achieve store goals and KPIs
- Champion customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
- Enforce company policies, procedures, and store operational compliance across all team members
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail spaces at the Lead Supervisor level
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated ability to establish trust and maintain integrity
- Strong business acumen and execution of forward-planned strategies
- Proven track record in sales performance and customer experience delivery
Skills
Experience
1+ years of equivalent experience managing competitive retail spaces at the Lead Supervisor level, with demonstrated ability to drive sales, develop teams, and deliver exceptional customer experiences.
Education
High school diploma or equivalent; further professional development in retail management preferred.
Workplace
The successful candidate will be located in Scottsdale, Arizona, USA, with easy access to Phoenix.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Lead», «Retail Team Leader», «Sales Floor Supervisor», «Brand Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.