Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Embody Coach values and drive brand awareness through personal conduct and team modeling
• Implement company-wide initiatives and oversee full store operations to support business objectives
• Establish and maintain a collaborative, fair, and inclusive team environment that promotes trust and integrity
• Monitor and analyze sales data to identify trends, enhance store performance, and implement individualized team development strategies
• Execute forward-planned strategies aligned with leadership initiatives to achieve store goals and KPIs
• Support recruitment, interviewing, performance evaluation, and high-level training of team members as needed
• Provide feedback and guidance to improve individual and team performance; hold team accountable for personal and business goals
• Enforce company policies, procedures, and store operational compliance across the team
• Execute innovative strategies to create customer-centric experiences and mentor team members on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to the team and district in the absence of senior leadership
• Champion company resources to support a healthy work environment for internal teams

Qualifications

• Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
• Physical capability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrates courage in providing direct, actionable feedback and addressing performance issues
• Exhibits creativity and originality in problem-solving and brainstorming settings
• Demonstrates strong customer focus and ability to establish effective relationships with customers
• Ability to manage ambiguity and adapt comfortably to change
• Proven drive for results and consistent top-tier performance track record
• Strong interpersonal savvy and ability to build rapport across all organizational levels
• Demonstrated ability to learn quickly and apply learnings to new situations

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or comparable retail management role.

Education

Not explicitly specified; high school diploma or equivalent is typical for this level, though not stated in source material.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.