Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of company initiatives and supports full operation of the business
• Establishes trust and maintains integrity to support an environment of collaboration and inclusive culture
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
• Implements individualized team development to increase overall customer experience
• Executes forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Supports recruiting, interviewing, performance evaluation, and high-level training as needed
• Provides feedback and guidance to improve individual performance and holds team accountable for goals
• Adheres to and enforces team compliance of company policies, procedures, and store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences with internal and external partners
• Mentors team on clienteling strategy to build long-term customer relationships
• Provides HR and conflict resolution support to team and district in absence of leadership

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrates courage, creativity, and customer focus
• Excels at dealing with ambiguity and driving for results
• Possesses strong interpersonal savvy and learning on the fly capabilities
• Demonstrates strategic agility and commitment to developing direct reports
• Ability to build effective teams and foster open dialogue

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level or similar supervisory retail position

Education

High school diploma or equivalent required; additional retail management training or certifications preferred

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.