Coach Lead Supervisor I
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Novi, Michigan Lead Supervisor I position. Lead retail sales team and store operations with $16–$24.75/hr compensation plus comprehensive benefits.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a brand ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience and achieve store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
- Adhere to and enforce team compliance of company policies and procedures
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction
- Mentor team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in the absence of leadership
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated courage in providing direct and actionable feedback
- Strong creative and strategic thinking abilities
- Proven customer focus and commitment to meeting expectations of internal and external customers
- Ability to deal effectively with ambiguity and change
- Drive for results and consistent top performance
- Strong interpersonal skills and the ability to relate well to all kinds of people
- Quick learning ability and openness to new challenges
- Strategic agility with ability to anticipate future consequences and trends
- Proven ability to develop direct reports and others
- Ability to build effective teams with strong morale and collaboration
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
The role is situated in Novi, Michigan, USA — conveniently close to Detroit.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Team Lead», «Retail Operations Lead», «Store Leadership Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.