Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Embody Coach brand values and increase brand awareness through strategic market engagement
• Lead the implementation of company initiatives and support full operational store functions
• Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
• Implement individualized team development programs to increase overall customer experience and satisfaction
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support store operations with recruiting, interviewing, performance evaluation, and high-level training
• Provide constructive feedback and guidance to improve individual performance; hold team accountable for achieving business goals
• Enforce company policies and procedures in addition to store operational procedures
• Execute innovative customer experience strategies for both internal and external partners
• Create a customer-centric culture that prioritizes satisfaction and mentor teams on clienteling strategy to build long-term relationships
• Provide HR and conflict resolution support to store teams and district in absence of senior leadership

Qualifications

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or comparable management position
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrated expertise in sales analysis and performance optimization
• Proven experience in team recruitment, training, and performance management
• Strong understanding of clienteling and customer relationship management
• Proficiency in point-of-sale systems and retail management software

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level or comparable supervisory role in a luxury or contemporary retail environment.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.