Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor and achieve sales targets while delivering exceptional customer service
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness across the store
• Lead implementation of company initiatives and support full operational management of the business
• Establish trust and maintain integrity to promote a fair, positive, and inclusive culture among the team
• Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
• Provide individualized team development to increase overall customer experience and engagement
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
• Support recruiting, interviewing, performance evaluation, and training of store personnel
• Provide necessary feedback and guidance to improve individual performance at all levels
• Enforce team compliance with company policies, procedures, and store operational standards
• Create a customer-centric culture that prioritizes customer satisfaction and mentor teams on clienteling strategies
• Provide HR and conflict resolution support to team members and district partners in the absence of senior leadership

Qualifications

• 1+ years of equivalent experience in a supervisory or leadership position within competitive retail environments
• Proven ability to manage, develop, and mentor retail sales teams
• Strong sales acumen and ability to analyze sales data and implement performance-enhancing strategies
• Excellent interpersonal and communication skills across all organizational levels
• Demonstrated commitment to customer satisfaction and relationship building
• Ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally)
• Ability to climb, bend, kneel, and navigate sales floor and stockroom environments

Skills

Experience

1+ years of equivalent experience managing competitive retail spaces at a lead supervisor level or comparable leadership position in retail operations.

Education

High school diploma or equivalent; college education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.