Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the store
• Lead implementation of company initiatives and support full operation of business
• Monitor and analyze sales data, identify trends, and make strategic recommendations to enhance store performance
• Recruit, interview, evaluate performance, and conduct training to develop team members
• Provide feedback and guidance to improve individual performance and hold team accountable for business goals
• Establish trust and support a collaborative, fair, and inclusive team culture
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategies
• Ensure team compliance with company policies, procedures, and operational standards
• Provide HR and conflict resolution support to team and district in absence of senior leadership

Qualifications

• Minimum 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level or equivalent
• Physical ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally)
• Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom effectively

Skills

Experience

1+ years of equivalent management experience in a competitive retail sales environment at the lead supervisor level or comparable supervisory role

Education

High school diploma or equivalent; further professional development or retail management certification preferred but not required

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.