Coach Lead Supervisor I
- Location
- CarlsbadCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 27, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Lead Supervisor I at Coach Carlsbad, CA - Drive sales, lead teams, and manage retail operations for an iconic fashion brand.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a brand ambassador embodying Coach values and increasing brand awareness throughout the store
- Monitor and analyze sales data to identify trends and make recommendations to enhance store performance
- Lead recruiting, interviewing, performance evaluation, and training initiatives for store team members
- Establish trust and support a collaborative, inclusive team culture aligned with company values
- Implement individualized team development to improve overall customer experience and business outcomes
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving personal and business goals
- Enforce compliance with company policies, procedures, and store operational guidelines
- Assist in developing and executing innovative strategies for exceptional customer experiences
- Build and mentor team on clienteling strategy to establish long-term customer relationships
- Provide HR and conflict resolution support to team and district in the absence of other leadership
- Champion company resources to support a healthy work environment
Qualifications
- One or more years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
- Demonstrates courage in direct communication and accountability
- Shows creativity in problem-solving and innovation
- Demonstrates customer focus and dedication to internal and external satisfaction
- Handles ambiguity and change with composure
- Consistently drives for results and exceeds performance goals
- Builds strong interpersonal relationships with colleagues at all levels
- Learns quickly and adapts to new challenges
- Demonstrates strategic agility in anticipating trends and future needs
- Effectively develops direct reports and invests in team growth
- Builds effective, high-morale teams with clear communication and shared success
Skills
Experience
One or more years of equivalent experience managing competitive retail space at the lead supervisor or equivalent level.
Workplace
The successful candidate will be located in Carlsbad, California, USA, with easy access to San Diego.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Lead», «Sales Supervisor», «Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.