Coach Lead Supervisor I

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Embody Coach brand values and serve as brand ambassador to increase brand awareness
• Lead implementation of company initiatives and support full operation of the store business
• Establish trust, maintain integrity, and foster collaboration within store and throughout the organization to promote fair, positive, and inclusive culture
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
• Adhere to and enforce team compliance of company policies, procedures, and store operational procedures
• Execute innovative strategies for exceptional customer experiences for both internal and external partners
• Create customer-centric culture that prioritizes satisfaction and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of leadership team
• Champion company resources to support a healthy work environment

Qualifications

• Minimum 1+ years equivalent experience managing competitive retail space at the lead supervisor level
• Ability to lift at least 25 lbs regularly; up to 50 lbs occasionally
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Ability to bend, reach, and stretch as required
• Demonstration of Coach competencies including Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
• Demonstrated competencies for people managers including Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams

Skills

Experience

1+ years of equivalent experience managing competitive retail space at the lead supervisor level

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.