- Location
- 5115 Westheimer, Space C2585 (View map)Houston, TX 77056USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Lead Supervisor supports Coach store operations at Houston Galleria, leading sales-floor execution, customer experience, team development and achievement of store goals and KPIs. The role is full-time and requires at least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Act as a Coach Brand Ambassador, embodying Coach values and increasing brand awareness.
- Lead the implementation of company initiatives and support full business operations.
- Maintain a growth mindset toward business and personal development initiatives.
- Build trust, integrity and collaboration within the store and organization to promote a fair, positive experience and an inclusive team culture.
- Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
- Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
- Support recruiting, interviewing, performance evaluations and high-level training as needed.
- Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
- Ensure team compliance with company policies, procedures and store operating procedures.
- Help execute innovative strategies for exceptional experiences for internal and external customers.
- Promote a customer-centric culture, prioritize customer satisfaction and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
- Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champion company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
- Ability to bend, reach and stretch; lift, carry and move at least 25 pounds; and occasionally lift and carry products, cartons, props or fixtures up to 50 pounds.
- Ability to climb, bend and kneel, and maneuver around the sales floor and stockroom.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
Benefits
Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Floor Supervisor», «Store Operations Supervisor», «Retail Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.