Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on sales floor to achieve sales targets and deliver exceptional customer experience
• Embody Coach brand values and increase brand awareness across the store
• Lead implementation of company initiatives and support full operation of business
• Monitor and analyze sales data, identify trends, and recommend enhancements to store performance
• Implement individualized team development initiatives to increase overall customer experience
• Execute forward-planned strategies to achieve store goals and key performance indicators
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide feedback and guidance to improve individual performance; hold team accountable for goals
• Enforce compliance with company policies, procedures, and store operational standards
• Mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district leadership
• Maintain a growth mindset for business and personal development initiatives

Qualifications

• 1+ years of equivalent experience managing competitive retail space at Lead Supervisor level or higher
• Demonstrated ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom effectively
• Embodiment of Coach competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
• People management competencies: Strategic Agility, Developing Direct Reports, and Building Effective Teams

Skills

Experience

1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level, with demonstrated success in driving sales, developing teams, and executing company initiatives in a luxury retail environment.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.