Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in Glendale, Arizona. Drive sales performance and lead retail team at premium fashion retailer.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Coach brand ambassador, embodying company values and increasing brand awareness within the local market
- Lead implementation of company initiatives and support full operation of the retail store
- Establish trust, maintain integrity, and foster a collaborative environment that promotes inclusivity and positive team culture
- Monitor and analyze sales data, identify performance trends, and recommend enhancements to store performance
- Implement individualized team development strategies to increase overall customer experience and engagement
- Execute forward-planned strategies and business initiatives to achieve store goals and key performance indicators
- Support recruiting, interviewing, performance evaluation, and high-level training of store staff
- Provide feedback and guidance to improve individual and team performance; hold team accountable for business goals
- Enforce company policies, procedures, and store operational compliance across the team
- Execute innovative strategies for exceptional customer experiences and mentor staff on clienteling to build long-term customer relationships
- Provide human resources and conflict resolution support to the team and district in the absence of senior leadership
- Champion company resources to support a healthy work environment for all internal stakeholders
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or similar
- Proven ability to lead, motivate, and develop retail sales teams
- Strong sales acumen and ability to consistently exceed performance targets
- Demonstrated experience in analyzing sales metrics and implementing performance improvements
- Experience with clienteling and relationship-building strategies in luxury retail environments
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level. Candidates should demonstrate a proven track record of driving sales, leading high-performing teams, and delivering exceptional customer experiences in a luxury or premium retail environment.
Education
High school diploma or equivalent; additional retail management certification or coursework preferred.
Workplace
The successful candidate will be located in Glendale, Arizona, USA, with easy access to Phoenix.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Supervisor», «Sales Supervisor», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.