Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Lead Supervisor to guide sales-floor performance, customer experience, team development, and store operations in Gilroy, California. The role is full-time and includes a base pay range of $17.00–$27.75 per hour.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Represent Coach as a Brand Ambassador, embodying its values and increasing brand awareness.
• Lead the implementation of company initiatives and support the full operation of the business.
• Maintain a growth mindset in support of business and personal development initiatives.
• Build trust, uphold integrity, and foster collaboration across the store and organization to promote fairness, a positive experience, and an inclusive team culture.
• Monitor and analyse sales data, identify trends, recommend ways to improve store performance, and implement individualised team development to enhance the customer experience.
• Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
• Support recruiting, interviewing, performance evaluations, and high-level training as needed.
• Provide feedback and guidance to improve individual performance at all levels, and hold the team accountable for individual and business goals.
• Follow and enforce company policies, procedures, and store operating procedures.
• Help execute innovative strategies that create exceptional experiences for internal and external customers.
• Build a customer-centric culture, prioritise customer satisfaction, and mentor the team in clienteling strategies that build long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
• Promote company resources that support a healthy work environment for internal customers.
• Meet the physical demands of the role, including climbing, bending, kneeling, reaching, stretching, and manoeuvring around the sales floor and stockroom; regularly lift at least 25 pounds and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
• Demonstrate courage by giving direct, complete, actionable positive and corrective feedback; clarifying performance; addressing people-related problems promptly; and taking difficult action when necessary.
• Demonstrate creativity by generating original ideas, connecting previously unrelated concepts, and contributing value in brainstorming.
• Demonstrate customer focus by understanding internal and external customer expectations, gathering firsthand feedback for improvements, acting with customers in mind, and building effective, trusted relationships.
• Handle ambiguity by adapting to change, making decisions without complete information, managing uncertainty, and moving between tasks as needed.
• Drive results by exceeding goals, maintaining high performance, focusing on outcomes, and encouraging others to deliver results.
• Demonstrate interpersonal savvy by building rapport and constructive relationships across the organisation, using diplomacy and tact, and defusing tense situations.
• Learn quickly when facing unfamiliar challenges, adapt to change, analyse successes and failures, experiment with solutions, and grasp new tasks and their underlying structure.
• Demonstrate strategic agility by anticipating future consequences and trends, applying broad knowledge and perspective, communicating credible visions, and developing competitive strategies and plans.
• Develop direct reports and others through challenging assignments, frequent development discussions, career-aware development plans, developmental opportunities, and support for colleagues who need further development.
• Build effective teams by strengthening morale and team spirit, sharing successes, fostering open dialogue, enabling accountability, and creating a sense of belonging.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
• Ability to regularly lift at least 25 pounds and occasionally lift and carry up to 50 pounds.
• Ability to climb, bend, kneel, reach, stretch, and manoeuvre around the sales floor and stockroom.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.