Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 8, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Lead Supervisor at Coach in Gilbert, Arizona. Manage retail sales floor operations, lead team, and deliver exceptional customer experiences. $16–$24.75/hr.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as brand ambassador embodying Coach values and increasing brand awareness throughout the store community
- Lead implementation of company initiatives and support full operational execution of store business
- Monitor and analyze sales data, identify trends, and provide recommendations to enhance store performance and customer experience
- Establish trust and maintain integrity while fostering collaboration and an inclusive culture within the store team
- Support recruiting, interviewing, performance evaluation, and high-level training of sales associates
- Provide constructive feedback and hold team accountable for achieving individual and business goals
- Enforce compliance with company policies, procedures, and store operational standards
- Execute innovative customer-centric strategies and mentor team members on clienteling approaches to build long-term customer relationships
- Manage physical tasks including bending, reaching, lifting and carrying merchandise, cartons, props and fixtures (regularly up to 25 lbs, occasionally up to 50 lbs)
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Capability to climb, bend, kneel and maneuver sales floor and stockroom effectively
- Strong leadership presence and ability to inspire team performance
- Proficiency in sales data analysis and performance metrics
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
This position is based in Gilbert, Arizona, USA, within easy reach of Phoenix.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Sales Floor Supervisor», «Retail Operations Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.