Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I position in Gilbert, Arizona—drive retail sales and lead team operations with competitive compensation and comprehensive benefits.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Embody Coach brand values and increase brand awareness amongst both internal and external stakeholders
- Lead implementation of company initiatives and support full operations of the business
- Monitor and analyze sales data to identify trends and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience and engagement
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Support recruiting, interviewing, performance evaluation, and high-level training as needed for store team members
- Provide constructive feedback and guidance to improve individual and team performance; hold team accountable for achieving individual and business goals
- Enforce compliance with company policies, procedures, and store operational protocols across the team
- Create a customer-centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in the absence of leadership team
- Champion company resources to support a healthy work environment for internal customers
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Physical capability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated excellence in driving sales results and exceeding performance targets
- Strong interpersonal skills and ability to build effective relationships across all organizational levels
Skills
Experience
Minimum 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level, with demonstrated success in driving sales results, developing team members, and delivering exceptional customer experiences in a fast-paced retail environment.
Education
High school diploma or equivalent; post-secondary retail management education or certification is preferred but not required.
Workplace
This position is based in Gilbert, Arizona, USA, within easy reach of Phoenix.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Operations Manager», «Retail Floor Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.