Coach Lead Supervisor, Food & Beverage

Location
Seniority Supervisor
Posted Apr 1, 2026
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Coach — Lead Supervisor F&B in New York: lead food & beverage operations, team supervision and guest experience for Coach retail hospitality.

Overview

Coach is a global luxury accessories and lifestyle brand within the Tapestry group, recognised for leather craftsmanship, contemporary design and elevated retail experiences. As an employer, Coach operates an international network of boutiques and experiential retail initiatives and seeks talent who can translate brand heritage into exceptional client service and hospitality offerings.

Role & Responsibilities

  • Lead daily F&B operations within the retail or hospitality footprint, ensuring exceptional guest service consistent with Coach brand standards.
  • Supervise, mentor and schedule front-of-house and back-of-house staff; deliver ongoing coaching and performance feedback to develop a high-performing team.
  • Ensure compliance with local food safety, sanitation and regulatory requirements; maintain rigorous standards for product quality and presentation.
  • Manage inventory, purchasing and stock control for F&B supplies; minimise waste and optimise cost controls through accurate forecasting and vendor coordination.
  • Oversee cash handling, POS transactions and daily financial reconciliation; prepare routine operational reports for senior management.
  • Coordinate with retail, marketing and events teams to execute in-store hospitality activations, private appointments and brand events.
  • Drive continuous improvement of service flows, SOPs and guest-facing training programmes to elevate the customer experience.

Qualifications

  • Proven supervisory experience in food & beverage or hospitality, ideally within an upscale or luxury environment.
  • Current, valid local food safety / hygiene certification (e.g., ServSafe or country-equivalent) and demonstrable knowledge of compliance requirements.
  • Strong leadership and interpersonal skills with a track record of coaching and developing front-line teams.
  • Flexible availability including evenings, weekends and public holidays; ability to work variable shift patterns.
  • Professional presentation, fluency in service standards for premium clientele, and aptitude for guest relations and conflict resolution.

Skills

Team leadership and staff development Guest experience delivery in a luxury retail or hospitality setting Food safety and sanitation compliance Inventory management and cost-control practices Cash handling and point-of-sale (POS) operations Scheduling and labour planning Event coordination and cross-functional collaboration Operational reporting and basic data analysis

Experience

Typically 3+ years of progressively responsible experience supervising food & beverage or hospitality teams, preferably within upscale restaurants, hotel outlets or luxury retail hospitality initiatives. Demonstrated success in driving service excellence, operational discipline and staff development is essential.

Education

High school diploma or equivalent required; diploma or certificate in hospitality, culinary arts or tourism preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.623 luxury roles are listed in New York on Cerulean, 14 posted in the last 48 hours. Across the New York region, Cerulean lists 1.749 open positions — 23 listed in the past two days. Cerulean currently advertises 3.523 open roles in USA, including 167 added in the last 48 hours.

Culture

Coach cultivates a service-oriented, design-driven workplace where product craft and client experience intersect. Employees are expected to embody refined service standards, collaborate across retail and brand teams, and contribute to immersive customer experiences that reflect Coach’s modern-luxury ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

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The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «F&B Lead Supervisor», «Food & Beverage Team Lead», «Supervisor — Hospitality & Events», «Guest Experience Lead (F&B)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.