Coach Lead Supervisor, Food & Beverage

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

The Lead Supervisor supports the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence within the food and beverage service environment. This supervisory role coaches and develops team members in alignment with district priorities and Coach brand values, overseeing guest relations, sales performance, team development, and operational procedures including food safety and inventory management.

Role & Responsibilities

• Lead by example in delivering outstanding service and building lasting guest relationships
• Support daily sales goals, motivate team performance, and drive key selling behaviors
• Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills
• Assist with opening and closing procedures, ordering, inventory management, and food safety compliance
• Address customer concerns and operational issues with professionalism and urgency
• Uphold Coach brand values and maintain visual merchandising standards while acting as an ambassador in the local market
• Manage flexible scheduling to meet business needs including nights, weekends, and peak retail periods

Qualifications

• 1+ years of experience in retail or food service management
• Demonstrated experience in customer-facing roles and delegating tasks
• Knowledge of food and beverage operating systems
• Understanding of food safety protocols and cash handling procedures
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and maneuver throughout sales floor and stockroom
• Ability to climb, bend, kneel, and maintain physical presence on the floor

Skills

Experience

1+ years of experience in retail or food service management with demonstrated expertise in customer-facing roles and team delegation.

Education

High school diploma or equivalent required; further education in hospitality or business management preferred.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.