Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Act as a Coach Brand Ambassador, embodying Coach values and increasing brand awareness.
• Lead the implementation of company initiatives and support the full operation of the business.
• Maintain a growth mindset toward business and personal development initiatives.
• Build trust, uphold integrity and foster collaboration across the store and organization to promote a fair, positive experience and an inclusive team culture.
• Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and implement individualized team development to improve the customer experience.
• Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
• Support recruiting, interviewing, performance evaluations and high-level training as needed.
• Provide feedback and guidance to improve individual performance at all levels, and hold the team accountable for individual and business goals.
• Comply with and enforce company policies, procedures and store operating procedures.
• Help execute innovative strategies that create exceptional experiences for internal and external customers.
• Build a customer-centric culture, prioritize customer satisfaction and mentor the team on clienteling strategies to develop long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Promote company resources that support a healthy work environment for internal customers.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
• Able to bend, reach, stretch, climb, kneel and maneuver around the sales floor and stockroom.
• Able to regularly lift at least 25 pounds and occasionally lift and carry products, cartons, props or fixtures weighing up to 50 pounds.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.

Benefits

Medical, dental, vision and disability insurance; 401(k); paid maternity and paternity leave; commuter benefits; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.