Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach is hiring a Lead Supervisor to lead sales-floor execution, drive store results and KPIs, develop the team, and deliver exceptional customer experiences in Cypress, Texas. The role is full-time.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Represent Coach values as a Brand Ambassador and increase brand awareness.
• Lead implementation of company initiatives and support full business operations.
• Maintain a growth mindset toward business and personal development initiatives.
• Build trust, uphold integrity, and foster collaboration across the store and organization to promote fairness, a positive experience, and an inclusive team culture.
• Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
• Apply strong business acumen and execute forward-planned strategies to meet leadership initiatives for store goals and KPIs.
• Support recruiting, interviewing, performance evaluations, and high-level training as needed.
• Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
• Ensure team compliance with company policies, procedures, and store operating procedures.
• Help execute innovative strategies that deliver exceptional experiences for internal and external partners.
• Foster a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Promote company resources that support a healthy work environment for internal customers.
• Demonstrate courage by giving timely, direct, complete, actionable positive and corrective feedback; addressing people issues promptly; and taking necessary negative action.
• Generate original ideas and make connections between previously unrelated concepts.
• Meet internal and external customer expectations, use firsthand customer insights to improve products and services, and build effective customer relationships based on trust and respect.
• Adapt effectively to change, make decisions amid uncertainty, and manage risk.
• Consistently pursue and exceed goals, maintaining a strong focus on results.
• Build constructive relationships across the organization using diplomacy and tact, including in high-tension situations.
• Learn quickly when facing unfamiliar problems, analyze successes and failures, remain open to change, and experiment to find solutions.
• Anticipate future consequences and trends, develop a broad perspective, and create credible strategic plans and breakthrough approaches.
• Develop direct reports and others through challenging assignments, frequent career-development discussions, tailored development plans, and support for further growth.
• Build effective teams by fostering morale, sharing successes, encouraging open dialogue, supporting individual accountability, and creating a sense of belonging.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
• Able to bend, reach, stretch, climb, and kneel, and maneuver around the sales floor and stockroom.
• Able to regularly lift, carry, and move at least 25 pounds and occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.