Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 1, 2026
About Coach
Coach is a New York–born global fashion house and a member of the Tapestry portfolio. The brand is known for elevated leather goods and accessible luxury, combining contemporary design with craftsmanship. As part of Tapestry, Coach benefits from a multi-brand global platform that emphasizes inclusivity, talent development and commercial innovation across retail and wholesale channels.
Coach — Lead Supervisor in Cypress, Texas. Lead retail sales and coach the team to deliver exceptional client experiences for Coach in the Houston area.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver exceptional client experiences.
- Act as a brand ambassador, embodying Coach values and increasing brand awareness in-store.
- Lead implementation of company initiatives and support full operation of the store business, ensuring adherence to policies and procedures.
- Monitor and analyze sales data and KPIs, identify trends, and implement recommendations to enhance store performance.
- Coach, develop and hold the team accountable through recruiting, interviewing, performance evaluation and targeted training.
- Create and mentor a customer-centric culture, driving clienteling strategies to build long-term customer relationships.
- Provide HR support and conflict resolution in the absence of senior leadership and champion resources that promote a healthy work environment.
Qualifications
- Minimum 1+ year of equivalent experience managing in a competitive retail environment at a lead/supervisor level.
- Demonstrated ability to drive sales results, manage KPIs and translate business strategy into in-store execution.
- Proven experience recruiting, coaching, delivering feedback and developing retail teams.
- Ability to perform physical tasks required by the role: regularly lift at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver the sales floor and stockroom.
- Demonstrated alignment with Tapestry competencies: courage, creativity, customer focus, dealing with ambiguity, drive for results, interpersonal savvy and rapid learning; people manager competencies such as strategic agility and developing direct reports.
Skills
Experience
At least 1 year of supervisory or lead experience in a competitive retail environment, preferably within fashion or luxury retail, with demonstrated results in sales, team development and operational execution.
Workplace
This position is based in Cypress, Texas, USA, within easy reach of Houston.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates within the Tapestry family and promotes an inclusive, creative and performance-driven culture rooted in New York heritage. The workplace emphasizes talent development, collaborative team dynamics and a customer-centric approach to retail leadership.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Assistant Store Manager (Lead)», «Team Lead — Retail Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.